Service and Guarantee
Dinak has 20 years of manufacturing experience, high-quality products and reliable after-sales have always been our constant purpose. With a wide range of services and a complete after-sales service team, Dinak's engineers support customers in the best way and are the best partner for the smooth and efficient operation of the plant.
However, in addition to the energy costs during the operational phase, downtime, maintenance work, repairs and spare parts management also incur substantial costs. In addition to optimizing equipment operation, our experienced after-sales team will provide the best solution according to your needs to reduce operating costs and maximize your competitive advantage.
Service Process
Maintenance Agreement
Dinak can provide peace of mind customer service as well as comprehensive long-term maintenance agreements. A maintenance agreement builds a relationship with us throughout the life of your equipment. When creating each agreement, our project managers customize the best solution for your service needs.
Maintenance agreement——Reduce investment risk
Advantages
A maintenance agreement will give you various advantages:
- Maximize your return on investment
- Reduced and predictable operating costs and risk mitigation throughout the equipment lifecycle.
- Price guarantee during the contract period.
- Customize the protocol with a flexible scope according to your specific needs.
Scope of service agreement
Maintenance agreements provide high value while reducing operational risk to your plant. These agreements will allow you to focus on your core business. Dinak's maintenance agreement usually includes:
- Unplanned repairs and corrective maintenance required during the contract period, including all necessary spare parts.
- Minor and major repairs.
- Remote service to ensure timely and accurate technical support.
- Consumables required for regular maintenance.
Material Agreement
Dinak Material Agreement will provide matching spare parts for preventive maintenance according to the operating time of your equipment. You will benefit from:
- Discounted prices and price guarantees for Dinak parts during the contract period.
- The Dinak Spare Parts Management team is responsible for planning and prioritizing your spare parts needs.
- Latest available technical parts, delivered when needed.
Technical Training
To ensure optimal operation and maintenance, you need a well-trained team of professionals. Dinak offers professional training programs for both beginners and experienced technicians. Our partners can join the comprehensive training program at Dinak headquarters in different ways.
Advantages
- Easier and more efficient operation of your equipment
- Provides greater security for equipment operation
- Efficient operation and maintenance
- Customized training modules to meet individual requirements
Customized training
There are dedicated learning modules for operators and service engineers based on your needs. The training course consists of a theoretical part and practical units. The course content can also be adapted to your requirements to ensure that all participants receive the most relevant information.
Remote monitoring and diagnostics
Dinak can provide the best solution through early remote detection and faster diagnosis of equipment conditions. Reduce on-site visits through remote monitoring, thereby increasing productivity and reducing operating costs.
Spare parts management
The Dinak Spare Parts Management team ensures that any issues related to parts identification or replacement are handled efficiently, providing you with the specification, procurement and courier services of quality approved original spare parts, combined with professional consulting services. Based on the latest computerized client software management systems, we are able to quickly and clearly identify the required components. As a result, high-quality, cost-effective spare parts are provided and delivered quickly to customers. Give them new life and provide customers with quality control services.
Advantages
- Quality Control and Accountability
- Access to original documentation for clear identification of suitable spare parts
- Fast scheduling means minimal downtime
- Competitive global pricing
